7777joya's Privacy Policy

7777joya ("we", "our", "platform") is a trusted online betting and casino platform in Bangladesh. When you use the 7777joya website (https://7777joya.lat), certain personal information about you is processed. This privacy policy ("policy") explains what types of information we collect, why we collect it, how we store it, and what rights you have over your information.

This policy applies to all users — registered members, guest visitors, and anyone who interacts with us through our communication channels. By continuing to use our platform, you agree to the terms of this policy.

1.1 Key Definitions

• Personal Information: Any information that can directly or indirectly identify a specific individual — such as name, email address, mobile number, or financial details.
• Processing: Any operation performed on data, including collection, storage, modification, disclosure, or deletion.
• Data Controller: 7777joya, the entity that determines the purposes and methods of processing personal information.
• User / You: Any person who uses the 7777joya platform or receives its services.

2.1 Information You Provide Directly

During registration, login, and account management, you provide the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Payment information — bKash, Nagad, Rocket, Upay, or bank account number
• Documents required for identity verification (national ID card or passport)
• Details of conversations with the support team

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Pages visited, time spent, and where you came from
• Gaming activity logs — bets, win/loss records, and transaction history
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, information may be received from third parties, such as:

• Transaction confirmations from payment processors (bKash, Nagad, Rocket, Upay)
• Verification information from identity verification service providers
• Data sources linked to fraud prevention systems

7777joya uses collected information for the following legitimate purposes:

3.1 Operating and Delivering Services

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Managing bets, games, and prize distribution
• Supporting the customer support team

3.2 Meeting Legal and Security Obligations

• Verifying age — accounts are provided only to those aged 21 or above
• Complying with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations
• Detecting and preventing fraud, account hacking, and other malicious activities
• Implementing responsible gaming policies

3.3 Platform Improvement and Personalization

• Analyzing and improving service quality
• Personalizing the gaming experience based on your preferences
• Informing you about relevant offers and promotions (only with your consent)
• Identifying and resolving technical issues

7777joya does not sell, rent, or commercially transfer your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Information may be shared with trusted providers for payment processing, identity verification, technology infrastructure, and customer support. These providers operate under strict confidentiality agreements and may only use the information received for the specified purpose.

4.2 Legal Obligations

Information may need to be disclosed under court orders, government investigations, or applicable legal processes. In such cases, 7777joya will disclose only the information legally required.

4.3 Corporate Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may pass to the relevant parties. However, the new controller will be required to ensure the same level of privacy protection.

7777joya implements industry-standard technical and organizational measures to protect your personal and financial information. The key elements of our security framework are as follows:

• SSL/TLS Encryption: All data transmitted between the website and the user's browser is handled through an encrypted connection.
• Data Encryption: Sensitive stored data — such as passwords and payment information — is stored using industry-standard encryption algorithms.
• Access Controls: Only authorized personnel have access to specific data, and their activities are logged.
• Regular Security Audits: Regular cybersecurity assessments are conducted to identify system vulnerabilities.
• Fraud Detection: Suspicious transactions and gaming activities are monitored automatically.
• Incident Response Plan: Procedures are in place for a rapid response and user notification in the event of a data breach.

While we are committed to maintaining the highest level of security, no organization can guarantee complete security on the internet. We therefore advise you to remain vigilant and use strong passwords.

Cookies are small text files that our website stores on your device. 7777joya uses the following types of cookies:

6.1 Essential Cookies

These cookies are essential for the core functionality of the website. They are used to maintain login sessions, perform security checks, and remember user preferences. These cookies cannot be disabled, as the site would not function correctly without them.

6.2 Analytical Cookies

These cookies help us understand how users are using the site. The data collected is statistical — not intended to identify any specific individual. We use this information to improve the platform experience.

6.3 Cookie Controls

You can delete cookies or refuse to accept new ones through your browser settings. However, if essential cookies are disabled, some features may not be available.

7777joya retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Due to legal and regulatory requirements, information is retained for a specified period even after an account is closed.
• Transaction Records: Financial transaction data is retained in accordance with the requirements of applicable law.
• Legal Disputes: Relevant information is retained until the related dispute is resolved.

Once the specified retention period has ended, data is securely deleted or anonymized in a way that no individual can be identified from it.

You have the following rights regarding your personal information. To exercise these rights, please contact our support team:

8.1 Right of Access and Copy

You may ask what information we hold about you and request a copy of that information. This request will be fulfilled within a reasonable time following verification.

8.2 Right to Rectification

If your information is inaccurate or incomplete, you may request that it be corrected. Corrections can be made through account settings or through the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, this right may be limited where legal obligations apply.

8.4 Right to Restrict Processing

You may object to the processing of your data for specific purposes or request that processing be restricted, particularly in the case of marketing communications.

8.5 Right to Data Portability

You may request a copy of your data in a structured, commonly used format that you can use elsewhere.

7777joya strictly provides services only to those aged 21 or above. We do not intentionally collect information from anyone under the age of 21. Age verification is mandatory during the registration process.

If, for any reason, we hold information belonging to a person under the age of 21, the relevant account will be closed and the information deleted as soon as this comes to our attention. If you become aware of such a case, please notify us immediately at [email protected].

7777joya may update this privacy policy from time to time. Reasons for changes may include:

• Launching new services or features
• Changes in legal or regulatory requirements
• Improvements based on user feedback and experience
• Keeping pace with industry best practices

For significant changes, we will send a notification to your registered email address or clearly announce it on the website. Continuing to use the platform after a change means you agree to the new policy. The "Last updated" date at the top of this page always reflects the most recent version.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our privacy team will respond to your request as soon as possible.